Employment Opportunity

•Call Center Customer Support Specialist                                                       

Seeking Customer Service personnel with a technical background related to commercial dishroom equipment parts and service.  Position will include working with customers and Service Providers to scheduling and tracking repair service and installations, identifying required parts for repairs, tracking parts shipments, and other service support task.  Applicant must possess superior communication skills (phone/email).  Past experience with commercial equipment parts and service preferred. Computer skills with Excel, Word, and Dynamics AX needed.   Position is 8:00 – 5:00, Monday – Friday,   with potential for occasional 11:00 – 7:00 shift as needed.  Service office setting at manufacturing facility in Winston Salem, NC.  Competitive salary position with benefits, including paid vacation, medical/dental/vision insurance options, and 401K.  Experienced applicant preferred.

 

 

•Champion Service Department:   Service Technician, Call Center

Current factory opening for a qualified Service Technician, Champion Service Call Center.

The position of Factory Service Technician will be a function of Champion Industries Service Department and will report to the National Service Manager. Desired applicant will have past experience and training as relates to commercial foodservice equipment or similar, with a focus on technical knowledge of control systems, mechanical devices (pumps, valves, etc.) and unit troubleshooting logic.  Position is office based factory tech support for service contractors and equipment owners via phone and/or email.   Service team based at Winston Salem factory facility.  Salary position, hours 8-5 Monday – Friday, with after hours on-call phone duty on a rotating basis (monthly).

Service Technician requirements:

• Mechanical product knowledge and experience with commercial dishroom and waste equipment (or similar), to include hands on experience with installation, troubleshooting/repair, and preventative maintenance of these products.
• Experience and working knowledge of electronic controls and circuity to include PLC, HMI, SSR, and other solid state control components as relates to the related equipment.
• Experience with loading and maintaining programs for electronic controls for commercial equipment
• Communication skills for on-site and phone/email interaction with customers and dealer/reps for troubleshooting and resolution of customer experience issues.
• Professional demeanor and ability to represent Champion Industries and promote company growth and industry relationships
• Good driving record and able to pass drug test and background check to meet the requirements of the Champion Industries employee handbook.
• Working knowledge of Microsoft Work, Excel, etc. as required in daily reporting for this position.  Position requires daily use of computer based phone system and service dispatching program.
• Ability to function effectively in a team environment and promote unity within the service group.
• Ability to travel occasionally if needed to address equipment site issues and work directly with Service Providers and customers.

Salary / Compensation:

• Salary will be based on experience and skill set described above
• Champion benefits package per employee handbook

• Vacation / Personal time
• Health insurance (employee electives)
• 401K w/ % match

 

Contact:  bblanton@championindustries.com